Palio Lighter
Posted: Fri Oct 10, 2014 2:24 pm
Those of you who tuned in to last week's show heard my ranting about the Palio lighter I'd received that very day, which would not fire. Well, it worked Saturday (I did nothing; just picked it up from where I'd left it during the show). It died again Sunday. It has sparked a couple of times since then, but never lit another cigar. I've learned a few things since; namely, the warranty is NOT the same as with their cutters.
1. It is not a lifetime warranty. It's good for two years.
2. You may NOT simply return it to an authorized dealer. You must send it back directly to Palio with a copy of your purchase receipt.
3. This is not free. You have to send them a check for shipping and handling back to you. This is $9 if it's under warranty and $15 if not - plus you have to pay repair costs if it's out of warranty (which leads me to ask what the difference in shipping/handling is for????). They will contact you with an estimate if they find it's out of warranty.
4. If you submit a lighter without the payment for S&H, you have 30 days to get payment into their hands or your lighter will be discarded.
So....this all means I will now be an extra $9 deep into a lighter I was able to use twice right out of the friggin' box. Lovely.
Just my angry ittle Public Service Announcement
.
1. It is not a lifetime warranty. It's good for two years.
2. You may NOT simply return it to an authorized dealer. You must send it back directly to Palio with a copy of your purchase receipt.
3. This is not free. You have to send them a check for shipping and handling back to you. This is $9 if it's under warranty and $15 if not - plus you have to pay repair costs if it's out of warranty (which leads me to ask what the difference in shipping/handling is for????). They will contact you with an estimate if they find it's out of warranty.
4. If you submit a lighter without the payment for S&H, you have 30 days to get payment into their hands or your lighter will be discarded.
So....this all means I will now be an extra $9 deep into a lighter I was able to use twice right out of the friggin' box. Lovely.
Just my angry ittle Public Service Announcement
.